Privacy Policy

This Privacy Policy applies to all existing customers, prospective customers, and individuals (“User”) who visit the office/branch and/or any digital property belonging to Samarth Credit Co-operative Society Ltd. (“Samarth Credit”).

The term Digital Property in this Policy refers to the website, mobile application, and any other electronic application owned or operated by Samarth Credit Co-operative Society Ltd.

Your Valuable Consent:

This Privacy Policy outlines the type of information collected by Samarth Credit, its purpose, and the key features as described below. By using our website/application and availing various products/services from Samarth Credit, you consent to the terms of this Privacy Policy, in addition to the terms of use for the mobile application, website, and product/service documents. We encourage Users to periodically review this Privacy Policy to stay updated on changes and updates we may make.

This Privacy Policy does not apply to data independently held by third parties but applies to:

• Personal information collected or processed by third parties on behalf of Samarth Credit, and
• Personal information collected by Samarth Credit from third parties.

Types of Information:

This Policy covers any information in the following categories:

• Personal/sensitive personal information of the User provided to Samarth Credit;
• Information collected from the User’s browser, mobile app, or mobile device, including cookies;
• Information that may or may not be personally identifiable and/or traffic data;
• Information collected by Samarth Credit, its dealers, agents/agencies, Digital lending partners, or Loan service providers.

For brevity, all of the above is collectively referred to as “Information” in this Policy.

Purpose:

Information collected from the User may be used by Samarth Credit for the following purposes:

• To provide services incidental and/or ancillary to the business of Samarth Credit;
• To promote Samarth Credit’s products/services;
• For evaluation of existing products/services and/or to develop new products/services;
• To enhance the User experience and improve the products/services offered;
• To comply with applicable laws/regulations, including credit reporting;
• To perform KYC (Know Your Customer) of customers, service providers, and users;
• To share or process the User’s information with third parties, where permitted by applicable laws/regulations, in connection with the services/products provided by Samarth Credit.

Salient Features:

• Samarth Credit respects the privacy of the User in accordance with prevailing laws and regulations.
• User Information will not be shared with external organizations unless required to provide services, meet legal/regulatory compliance requirements, or complete transactions as per applicable norms.
• Samarth Credit may use the Information to enhance the User’s experience and make subsequent offers regarding its products/services.

Cookies:

Cookies are small data files placed on your electronic device by websites. Samarth Credit may:

• Use persistent cookies to store non-personal (browser, ISP, OS, clickstream data) and profiling information (age, gender, income, etc.);
• Use cookies to enhance the User experience by presenting relevant content;
• Store User preferences to ease navigation on the website/electronic/mobile application.

Data Governance and Security Measures:

• Samarth Credit has implemented reasonable management, technical, and administrative measures to secure User Information.
• Technical controls around Information and underlying systems are in place.
• Samarth Credit adheres to regulatory and statutory requirements such as those of the RBI and other regulatory bodies.
• All employees, third-party service providers, and partners are required to comply with privacy standards and security protocols.

Service Providers:

Samarth Credit may employ third-party service providers for various functions, including:

• Facilitating products/services;
• Performing services on behalf of Samarth Credit;
• Assisting in the analysis and improvement of services;
• Collecting information from credit bureaus and public resources;
• Verifying credit-related information.

These third parties will have access to the User’s Information only as needed to assist in providing services and are prohibited from using the information for any other purposes.

Security:

Samarth Credit values User trust and employs commercially reasonable efforts to protect User Information. Information is stored and processed in a secure manner, using appropriate safeguards against unauthorized access, loss, or theft. While Samarth Credit uses industry-standard security practices, no method of transmission or storage is 100% secure.

Responsibility of the User:

• Users are solely responsible for verifying the identity of anyone contacting them for personal or sensitive information.
• Samarth Credit will never directly request sensitive personal information unless required for specific purposes.
• Users should take care not to share sensitive information with unauthorized individuals or entities and should follow security practices such as ensuring that websites are encrypted (https), avoiding third-party browser extensions, and exercising caution while accessing unknown websites or links.

Retention of Information:

Samarth Credit may retain User Information for as long as necessary to provide services or as required by law. Information may also be retained for extended periods for legal investigations or to improve services.

Updating Information:

Samarth Credit provides a process for Users to review and update their personal information. It is the User’s responsibility to ensure that the information provided is accurate and up to date.

Disclosure of Information:

User Information may be disclosed to:

• Credit bureaus, government agencies, and other financial institutions for processing transactions or credit assessments;
• Business entities for purposes of business restructuring or reorganization;
• Judicial, government, or regulatory authorities;
• Third-party service providers under confidentiality agreements.

Website & Links to Other Sites:

Samarth Credit’s website/application may contain links to external websites. Samarth Credit does not control these third-party websites and encourages Users to review their privacy policies before engaging with them.

Amendment of Privacy Policy:

Samarth Credit may update this Privacy Policy from time to time. Users are encouraged to periodically review this page for changes, which will become effective immediately upon posting.

Governing Law and Dispute Resolution:

This Privacy Policy will be governed by the laws of India, with the courts in Kota having exclusive jurisdiction over disputes related to this Policy.

Contact Us:

For any concerns or queries related to this Privacy Policy, Users can contact Samarth Credit at: